Client Charter
We Aim to Deliver Excellent Service at All Times
Redo Not Refund
It is our policy to offer to redo your hair if you’re not totally satisfied after your visit to the salon. We will if necessary follow up with a corrective service with our compliments within 2 weeks of the original service. You have 7 days from completion to report a colour or technical issue.
Detailed Consultations With Expert Advice
Our fully trained Stylists will provide a detailed consultation prior to any appointment.
Rebooking Discount
Rebook your next appointment to receive 5% discount off your next appointment.
New Client Appointments
We offer an extended appointment for new clients at no extra charge where you will have a detailed consultation. You will receive a welcome pack with important information regarding the salon, along with a free gift!
Birthdays
Make sure your details are updated before you leave the salon. On your birthday you will receive a text for a free blow dry in the salon.
Rewarding Loyalty
Download our app to receive regular loyalty along with a free Dual Senses shampoo.